Privacy Policies:
1. Budget Self Storage respects your right to privacy. We use the information we collect about you to provide you with information on storage spaces and to assist you in making a reservation or a payment. When making a reservation or a payment.
2. We need to know your name, telephone number, e-mail address, mailing address and credit card number. This allows us to efficiently meet your needs and service your requests.
3. We do not share, sell or trade any personal information you provide while using this site to any third party without your consent.
4. We ask that you please check our Privacy Policy from time to time for updates or new information about our security.
Payment Policy for Delinquent Accounts:
1. IF YOUR ACCOUNT IS DELINQUENT, YOU MAY BE LOCKED OUT OF PAYING OVER THE INTERNET. IF YOUR ACCOUNT IS UP FOR AUCTION, YOU WILL BE LOCKED OUT OF PAYING OVER THE INTERNET. You will need to contact the office IN PERSON OR SPEAK WITH SOMEONE over the phone to complete a payment or make alternative payment arrangements. Voicemail messages or e-mail messages WILL NOT be honored for delinquent payments. Time is of the essence in resolving a delinquent account – please contact us directly and early so that we can arrange for a satisfactory resolution.
Payment and Refund Policies:
1. Payments over the Internet can only be made for EXISTING CONTRACTS. If you have not signed a contract, you must do that in person at the front office during normal business hours.
2. The EXISTING CONTRACT governs all policies for payments and refunds. Those policies stated here are taken from a typical contract and are accurate at the time of writing this summary. This summary DOES NOT supersede any provisions of the signed contract.
3. Refund Policy: ALL AMOUNTS PAID ARE NOT REFUNDABLE. The unit rentals can be prorated and paid down to a daily rate, however once paid, the rental is NOT REFUNDABLE.
4. All disputes and claims must be handled in person or over the phone with the specific location at which your rental unit is located. No other Budget Self Storage site can resolve any dispute or claim on behalf of your contract site. See this web site for your location’s phone number.
5. Your payments will be posted within one business day. The terms and conditions for payment application and refunds are as defined in your rental agreement.
Security
1. This site has security measures in place to protect the loss, misuse or alteration of the information under our control. Any personal information is maintained within a secure server environment.
If you have any questions about the security of this site, please e-mail us at info@budgetself-storage.com
For information, please call 704.999.3011 or email info@budgetself-storage.com
Please refer to your contract for any additional details. Feel free to take advantage of our automated payment capabilities in addition to this online system. Call your local site for other payment options available to you. Thank you for being a customer of Budget Self Storage.
